Leaders Moving Customer Support and Frequently Asked Questions

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FREQUENTLY ASKED QUESTIONS
Any questions, difficulties, or confusion with any part of your estimate or move can be addressed by calling us at any time. Contact us now we are here for you, and know how frustrating and difficult moving can be.

	Do I need to be there for the entire move?
	You or a representative on your behalf needs to be available for the entire move. Often times questions come up that the movers need someone available to answer. They will also need someone to verify that everything that needs moved is loaded and unloaded.

	Do I need to empty out drawers?
	In most cases, clothes can be left in dressers. However, limit it to clothes only. Overly large dressers and armoires should be completely empty. Standard 2 drawer file cabinets can be left full. Standard file cabinets larger than 2 drawers should have all drawers above the bottom 2 drawers emptied. Lateral and fire proof cabinets should be empty. All other furniture should be emptied.

	Can the movers disconnect and reconnect gas and water lines?
	We recommend gas technicians for gas lines. Due to rust and corrosion we prefer to stay away from water lines. We can assist with a signed liability waiver.

	Will the movers disassemble and reassemble furniture?
	Certainly. Just inform our sales staff of what you are wanting disassembled and reassembled and we will include in our guaranteed move price. There are some exclusions such as ready to assemble furniture, pool tables and some home gyms. We can refer you to well qualified companies if we cant help.

	Do you provide protection for floors and doorways?
	Definitely. The biggest protection you can have is good movers and we have great movers. But to take the extra step,we use floor runners and door jam protectors on every move.

	How many men will I get for my move?
	Every move is different. Our operations department is the best in the business. With over 20 years of experience they will align a staff of men and trucks catered specifically to each move.

	Are you supposed to tip the movers?
	That is up to you. Our movers don’t expect additional compensation. However, they would be appreciative of gratuity.

	Can you come out for an in-home estimate?
	Certainly. Our software system is revolutionary in the moving business. Unlike our competitors, we can give an exact, guaranteed move cost (in writing) without having to come to your residence. If you are requesting us to pack your boxes, it is best if we personally come to the residence and evaluate.

	How far in advance should I reserve a date for my move?
	That is up to you. Some customers book 6 months in advance and others with minimal notice. A general rule of thumb is Fridays and Saturdays are very busy. The same can be said for the 1st and last week of a month. If choosing dates in these times frames, try and schedule at least 2 weeks ahead.

	Are the mover’s temps or employees of Leaders Moving & Storage?
	Full time employees. There is a lot of trust in choosing a good mover. We don’t believe you can obtain that trust with temps. A great mover is more than just a strong back.

	Will weather dictate if my move will take place?
	In general, no. Although the weather may add significant time to complete a move, rarely would it stop a move from taking place. The only time we would reschedule a move due to weather is if the Ohio State Patrol would dictate a level 3 road emergency.

	What size boxes should I use to pack?
	Typically the size of the box isn’t as important as the weight of the box. Consider a one man box at 50 pounds or less. Boxes just aren’t made to handle excessive weight. The most important thing to remember when packing a box is to pack it top to bottom. Try not to leave any voids. Pack books in smaller boxes and large fluffy or bulky items in larger boxes.

	Do the movers carry any boxes?
	Unless the movers are doing packing it is rare that they would have any packing materials. The exception would be wardrobe boxes. If you are wanting us to move your hanging clothes, let our sales staff know and we will bring wardrobe boxes out to accommodate your needs.

	Are you insured?
	Yes. An added bonus to using our service is our coverage. Your contents are covered for 4 times higher than the Ohio minimum at no charge.

CONTACT INFORMATION:

Any questions, difficulties, or confusion with any part of your estimate or move can be addressed by calling us at any time. We are here for you, and know how frustrating and difficult moving can be.

Columbus Area Contact
7455 Alta View Blvd
Worthington, Ohio 43085

(614) 885-MOVE (6683)
1-800-481-6843
Fax (614) 885-6877

SUBMITTING CLAIMS
Sometimes, even the most care just isn’t enough to avoid accidents. In the event that something breaks during the move, follow the step-by-step directions. If you have questions, please call you’re nearest Leaders warehouse for assistance.

DOWNLOAD CLAIM POLICIES AND CLAIM FORM PDF

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