Frequently Asked Questions
See below for some frequently asked questions regarding both moving services in general and Leaders Moving & Storage Co. specifically.
Or feel free to contact us any time if you have specific questions about your move or estimate. One of our knowledgeable representatives will be happy to assist you.
General Move Questions
Do I need to be there for the entire move?
Do I need to empty out drawers?
Yes, it is important to empty the drawers of all items in order to allow the most care. The professional movers will make sure to secure the drawers as they move your furniture. Remember to always pack any fragile or valuable items separately so that they will be handled more securely during your move. High value personal items should be transported by the customer.
Can the movers disconnect and reconnect gas and water lines?
Leaders Moving and Storage Co. does not handle water, gas, or electrical lines, including all appliances and electronics. The customer should arrange for these items to be disconnected and reconnected or handle themselves.
Are you supposed to tip the movers?
Tipping is optional. However, moving is a personal service and tips are greatly appreciated.
How far in advance should I reserve a date for my move?
Some customers book six months in advance and others with minimal notice. We recommend that you schedule at least two weeks ahead. A general rule of thumb is Fridays and Saturdays are very busy. The same can be said for the first and last week of a month.
Will weather dictate if my move will take place?
In general, no, although we would need to reschedule moves during Level 3 and sometimes during Level 2 emergencies.
What size boxes should I use to pack?
A one man box should be 50 pounds or less. Boxes just aren’t made to handle excessive weight.
What is my Valuation Coverage?
The Federal Motor Carrier Safety Administration’s (FMCSA) regulations protect consumers of interstate moves and define the rights and responsibilities of consumers (shippers) and household goods carriers (movers).
Leaders Moving & Storage Co. Questions
Can you come out for an in-home estimate?
Absolutely, we do in-home surveys for individuals or businesses who want a full service move. However, our exact price system does not require in-home surveys and most quotes can be completed online or over the phone.
How many movers will I get for my move?
Every move is different. Our operations team will create the schedule and assign resources accordingly.
Will the movers disassemble and reassemble furniture?
Base price moves do not include disassembly or reassembly services. However, we offer furniture disassembly and reassembly at your request.
Do the movers bring any boxes with them?
Unless the movers are packing, it is rare that they would have any packing materials. The exception would be wardrobe boxes.
Do you provide padding and protection for my home and furniture?
Definitely. The biggest protection you can have is good movers and we have great movers. To take the extra step, we use floor runners and door jamb protectors on every move.
Are the movers temps or employees of Leaders Moving & Storage Co.?
All of our movers are employees of Leaders Moving and Storage Co.. We offer full benefits, paid overtime, and workers compensation to all our employees.
Moving Tips
Check out our top moving tips to make your transition as smooth as possible:
- Clear pathways within the home prior to the move
- Have a plan for young children and pets to be clear of moving paths
- Pack fragile or valuable items separately for secure handling
- Arrange for disconnection and reconnection of appliances and utilities
- Use appropriately sized boxes to avoid damage or injury
