With 22 years of experience, Leaders Moving & Storage knows the importance of customer service.
If you were looking for a plumber or a landscaper or a daycare, where would you look first? Online through a Google search? Or would you go to a reputable site like Angie’s List? Maybe you would ask your friends on Facebook. Maybe you would prefer to ask a close friend or family member for a recommendation. Finding the right service provider can be difficult, so the value of reputation is very important.
The Importance of Recommendations and Reviews
Service providers place a lot of importance on reputation to gain customers and loyalty. The moving industry is no exception. Studies show that the overwhelming majority of customers trust recommendations from people they know, and even anonymous online reviews are highly trusted. Customers also trust recommendations more than any other form of advertising. It pays for businesses to invest in their service so they become highly recommended.
Positive reviews and recommendations can be a make-or-break factor when choosing a service. Even if you got a few quotes already, you might base your decision on reviews. You can find out details about a customer’s experience whether it is good or bad. Were they friendly? Did they go above and beyond? Were any problems encountered? You can also see how engaged a company is with their customers, if there are responses to the online reviews. When evaluating reviews, a majority of positive reviews is a good sign, but be wary of too many positive reviews since they may not be genuine.
The Importance of Getting a Referral and Word-of-Mouth
Word-of-mouth is an essential resource for the businesses and the people looking for the service. Referrals not only make for new customers but loyal customers. Studies also show that people are more likely use a company again if they are referred by someone and more likely to be a long-term customer. If you are referred, that generally means you trust the referrer’s opinion and you are more likely to stay with the company. Referrals are the lifeblood of a service business. The more that customers are loyal, the more they are willing to share their experience and recommend others.
With the advent and popularity of social media and online reviews, word-of-mouth is even more important. Social media can spread the word about a company faster than any advertising campaign. This builds a company’s reputation. It pays to provide great customer service to keep this reputation positive. Typically, only customers who are ecstatic about their experience spread the word. That is why Leaders Moving places high importance on providing the best customer service.
Leaders Moving has a Reputation you can Count on
Our reputation for great customer service shows. Over Leaders’ history, the amount of business we get from referrals and repeat customers has grown to 80 percent! We also have over 1000 reviews online between Angie’s List, Google, and Facebook. On Angie’s List, our reputation has earned Leaders Moving the Super Service Award in 15 out of the last 16 years. We have been BBB accredited since 1994 with an A+ rating. In addition, Leaders has also been a member of the American Moving and Storage Association for over a decade.
Our Customers Love Us!
With 6 locations across the Midwest, we provide professional moving services that you can trust for any kind of move. If you don’t believe us, check out what some of our customers have to say!
“Leaders came personally recommended to us and now we see why. They were on time, did a great job, and the price was very reasonable. Michael and Will were personable and very knowledgeable about how to move large pieces of furniture in confined spaces…so much so, that not a wall or single piece of furniture received even the slightest bit of damage. It was a hot day but they remained patient and kind, even when we had to move some of the pieces a second time. Not only would I use them again, I’m recommending them to all my friends. Thank you Leaders!” –Lori K., 8/13/2016, Indianapolis, Facebook
“Leaders Moving has been a very professional company, and I definitely recommend them! I moved from Ohio to Georgia…The team members (both in OH and GA) showed up on time and were very quick and efficient. Both times they finished the work in a couple of hours. Every piece of furniture was wrapped in blankets and protected properly. In addition, they were friendly and courteous, which is always nice!” –Caterina V., 8/16/2016, Columbus, Google
“Move went phenomenal! Davonte and Daniel were pros at moving. We made it through the day without any issues! Daniel and Cameron came back the next day to move my 100 year old + piano into our new home and that went fantastic as well. I will recommend Leaders to anyone! They protected our homes with extra padding and protected the main walkway as well. Very polite and friendly. Will ask for Davonte, Cameron and Daniel again!” – Brittany F., 8/29/2016, Cincinnati
Find more Leaders Moving reviews on Google, Facebook, and Angie’s List.